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Privacy Policy

Effective as of November 2024

Your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you interact with our website and services.

1. Information We Collect

  • Automatically Collected Data: When you visit our website, we may collect certain information automatically, such as your IP address, browser type, device type, and browsing behavior on our site.
  • Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and gather analytical data. You can manage or disable cookies through your browser settings.

2. How We Use Your Information

The information we collect may be used for:

  • Enhancing and personalizing your experience on our website.
  • Analyzing website traffic and performance to improve our services.
  • Sending you service-related communications, including SMS messages (if you have opted in).
  • Complying with legal obligations.

3. Third-Party Services

We may use third-party services, including Google Ads and Google Analytics, to serve ads and analyze website traffic. These services may use cookies, web beacons, and other tracking technologies to collect data about your interactions with our website and other sites.

For more information on how Google collects and processes data, visit the Google Privacy & Terms page.

4. Opting Out of Personalized Ads

You can opt out of personalized advertising by visiting the Google Ads Settings page or by using tools such as the Network Advertising Initiative opt-out tool.

5. Data Security

We take appropriate measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission or storage is completely secure.

6. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with a new effective date.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please reach out to us through our contact form or by calling (423) 268-4861.

9. Data Sharing

  • Customer data is not shared with third parties for promotional or marketing purposes.
  • Mobile opt-in and consent information is never shared with anyone for any purpose. Any information sharing mentioned elsewhere in this policy excludes mobile opt-in data.

10. SMS/Text Messaging Terms & Conditions

By providing your phone number and opting in, you consent to receive recurring SMS/text messages from Residence Roofing and Construction regarding customer care, appointment scheduling, and promotional offers.

  • Consent is not a condition of purchase.
  • Message frequency varies.
  • Message & data rates may apply.
  • You may opt out at any time by replying STOP to any text message.
  • For assistance, reply HELP or contact us at (423) 268-4861 or tlaponsie@myrrc.com.
  • Mobile numbers collected for SMS messaging are used only for communication purposes and will not be shared or sold to third parties.

Residence Roofing and Construction – SMS Privacy & Messaging Policy

At Residence Roofing and Construction, we respect your privacy. By opting into our SMS messaging service, you agree to the following terms regarding how we handle your data:

  1. Data Collection: We collect your name, email address, and mobile phone number when you sign up for SMS updates. This information is gathered through our website’s Contact Us form.
  2. Data Usage: Your data is used solely for customer care, appointment scheduling, and promotional offers.
  3. Data Security: Your information is stored securely to prevent unauthorized access.
  4. Data Retention: We retain your information as long as you are subscribed to our SMS service. You may request deletion at any time.
  5. Message & Data Rates: Your mobile carrier may charge for messages. Frequency varies based on communication needs.
  6. Contact Us: For HELP, STOP, or CANCEL requests, call 423-516-9432 or email tlaponsie@myrrc.com.
  7. Opt-Out: You can opt out at any time by replying STOP or CANCEL via text, email, or phone. After unsubscribing, you will receive a confirmation message, and your number will be removed within 24 hours.
  8. Non-Sharing Clauses: Residence Roofing and Construction does not share, sell, or rent mobile numbers or opt-in information with any third party.